Shipping Information
Here at alyce alexandra, we take our shipping SERIOUSLY. Seriously! Once you’ve placed your order, we know that you are going to want your goodies ASAP. You're excited! And we are too. Which is why once your order is processed we will lovingly pick and pack your order that VERY same day if ordered before 1pm, otherwise that very next morning. It’ll be straight in the Australia Post van at 3pm and on it’s way to you. You’ll get an email confirming your order has now been shipped, along with a tracking number. Please allow a few hours for the tracking number to be first scanned and live information to start flowing into it! We send all orders to New Zealand express, so you’ll receive it just a few days.
There are a couple of exceptions - SCOBYS are usually shipped Mondays, if products are out of stock but soon to arrive we will hold the order for a couple of days and during our Christmas break we are slower to dispatch (click here to find out more about christmas shipping).
Unless specifically advertised (sometimes around Christmas time!), we don’t offer express shipping. We have in the past, but over the last few years we’ve found it to not be 100% reliable on next day (or very fast) delivery, leading to unhappy customers. And this is hard as unfortunately we have no control once it leaves our building! We’ve also found it to be prohibitively expensive for most people. Therefore, we’ve made the decision not to offer it. We are really sorry if this is an inconvenience for you - all we want is to make you happy! If you’re in Melbourne, we do offer a pickup option Monday - Friday (select ‘pickup’ shipping option at checkout); this is a really quick way to get your goodies.
Thanks so much for your order! Love alyce and family xo