How to return your product(s)...

No-questions-asked returns and refunds available on ALL physical unused and in its original conditions products from alycealexandra.com! Product not what you thought it would be? Return it within 30 days in the condition you received it and we'll refund you the full product price, no questions asked. 

How to Submit a Return Request

Step 1: Log in to your account

Click here to log in to your account. Enter your email address and click Continue. You'll receive a six-digit verification code via email—simply enter this code to access your account.

Step 2: Find your order

Once logged in, navigate to your order history and click on the order containing the item(s) you'd like to return.

Step 3: Select items to return

If your order contains multiple items, select which products you want to return.

Step 4: Provide return details

Select a reason for your return and add any notes you'd like us to know about.

Step 5: Submit your request

Click Request return to submit your return request.

What happens next?

Once your return request is approved, you'll receive an email with shipping instructions. After we receive your product and confirm it's in its original condition, we'll issue your refund. Please allow up to 14 days to receive your refund. Easy as that! Need any help? We're always here. Email hello@alycealexandra.com.